Resolve support issues without the back and forth
Request screen recordings with console logs, network requests, and session data. Resolve tickets up to 60% faster with full context upfront
Features
Stop guessing what went wrong
See the issue through your customer's lens
One click recordings
One-click recording links that works everywhere. No apps, installs, or browser extensions needed. A simple link that lets you capture and replay the issue.
Complete Issue Context
Capture console errors, network activity, user steps, and error traces with every recording. Get complete visibility into customer issue.
Native Intercom integration
Best-in-class Intercom integration. Request and receive screen recordings without leaving Intercom. Recordings live where your team works.
Privacy and security built-in
Automatically blur sensitive data and redact confidential fields. Ensure compliance while building trust with your customers.
Pricing
Pricing that works for you
Month to month. Flat rate. No long-term contracts. No cancellation fees.
What's Included
Request Unlimited Screen Recordings
- Request unlimited recordings for any customer issue
Replay Customer Issues
- Know exactly what went wrong, without the back and forth
Console & Network Logs Debugging
- Capture console logs, network requests & session data
Redact Sensitive Customer Data
- Mask confidential fields and sensitive customer data
FAQ
Frequently Asked Questions
Want to learn more about Userplane? Start here
See the bug not just a description of it
One-click screen recording that lets you capture and replay customer issues. Stop the endless back-and-forth.