Question 1

How does Userplane work?

Accepted Answer

Userplane provides one-click recording links that work everywhere. No apps, installs, or browser extensions needed. Just share a link with your customer, and they can record their screen showing the issue.

Question 2

What data does Userplane capture?

Accepted Answer

Userplane captures screen recordings showing exactly what your customer experienced. This gives you complete visibility into what went wrong.

Question 3

How does Userplane handle sensitive data?

Accepted Answer

Userplane automatically blurs sensitive fields and redacts data at source. This means passwords, credit cards, or any other confidential information never reach our servers.

Question 4

Do my customers need to install anything?

Accepted Answer

No. Userplane works entirely through a simple link. No apps, installs, or browser extensions required.

Question 5

What browsers does Userplane support?

Accepted Answer

Userplane works on all modern browsers including Chrome, Firefox, Safari, and Edge.

Question 6

Can I integrate Userplane with Intercom?

Accepted Answer

Yes, Userplane has a best-in-class Intercom integration. You can request and receive screen recordings without leaving Intercom.

Question 7

How much does Userplane cost?

Accepted Answer

Simple pricing starting at $79/month. No tiers, no quotas, no hidden fees. Month-to-month with no long-term contracts.

Question 8

Which plan would work best for my team?

Accepted Answer

Starter is a great fit for most teams getting started. For a detailed breakdown of what's included in each plan, take a look at our pricing page.

Question 9

Can I try Userplane for free?

Accepted Answer

While most teams prefer to start with a paid plan to get the most out of Userplane, we offer a free plan to help customers evaluate Userplane and see if it works for their team.

Question 10

Can I request a trial for the paid plans?

Accepted Answer

Yes! Every paid plan comes with a 14-day free trial. Cancel anytime.

Question 11

Can I add more seats to my plan?

Accepted Answer

Absolutely. You can request additional seats via add-ons. New seats are prorated for the rest of your billing cycle, so you never overpay.

Question 12

Do you offer custom pricing for larger teams?

Accepted Answer

We do! If you have a larger team or specific requirements, reach out and we'll put together a custom quote that fits your needs.

Question 13

Are there any cancellation fees or contracts?

Accepted Answer

Nope. No contracts, no cancellation fees. Cancel anytime.

Question 14

Do I need to contact sales to get started?

Accepted Answer

Not at all! You can sign up and start using Userplane right away—no sales calls required. But if you'd like to chat with a human, we're here.

Question 15

What kind of support does Userplane offer?

Accepted Answer

We provide around-the-clock support with real humans. You can typically expect your first response within 12 hours.

Userplane for Support Agents

Userplane for Intercom

Help Center

Getting Started

Screen Recording

Recording Links

Integrations

Workspace

Account

Billing & Usage

Support

Developer Docs

Frequently Asked Questions