Built for teams
customers count on

Screen recordings with console logs and session details.
Capture harder to describe support issues.

Talk to a HumanGet Started
Userplane screen recording with full technical context for CS teams

Works with the tools you already use

IntercomIntercom
ZendeskZendesk
CrispCrisp
Help ScoutHelp Scout
SlackSlack
ZapierZapier
FreshdeskFreshdesk
HubSpotHubSpot
JiraJira
LinearLinear
NotionNotion
SalesforceSalesforce
IntercomIntercom
ZendeskZendesk
CrispCrisp
Help ScoutHelp Scout
SlackSlack
ZapierZapier
FreshdeskFreshdesk
HubSpotHubSpot
JiraJira
LinearLinear
NotionNotion
SalesforceSalesforce
01

Full session context, upfront

Resolve harder-to-describe customer issues. Request screen recordings which include console errors, network failures, and the exact steps that led to the issue.

Complete picture on first contact

Full session replayStep-by-step action trailConsole and network dataBrowser and device metadata
Learn more
Full session context, upfront
02

Console logs and network data

Automatically collect network requests, browser logs, and device details with every recording. Get to the root cause without involving engineering.

Triage without escalating

Console logs and error tracesNetwork request snapshotsApplication state captureDevice and browser details
Learn more
Console logs and network data
03

Native help desk integration

Request and review recordings from Intercom, Zendesk, or Slack. Recordings live alongside the conversation — accessible to everyone involved. No context switching required.

Works where you already work

Intercom sidebar integrationZendesk ticket integrationSlack recording requestsChrome extension integration
Learn more
Native help desk integration
04

Enterprise-grade privacy controls

Sensitive fields are redacted before recordings leave the browser. GDPR and CCPA compliant. Turn moments of friction into moments of trust.

Built for Trust

Automatic PII redactionCustom data retentionRole-based access controlGDPR & CCPA compliant
Learn more
Enterprise-grade privacy controls
Resources

CS Teams

Getting Started

Customer Success Onboarding

Start collecting screen recordings from customers and reviewing sessions inside your help desk.

Recording

How Screen Recording Works

Learn how recordings capture console logs, network requests, and session metadata automatically.

Privacy

Sensitive Data Redaction

Configure what gets captured and redacted. Automatic PII masking and compliance controls.

Role

Support Agents

Close support tickets on first contact. Every recording lands with console logs, network data, and exact user steps.

Role

Support Engineers

Diagnose escalations without back and forth. Each recording carries console logs, network data, session activity, and user steps.

Role

Engineering Teams

Reproduce support issues with screen recordings. Console logs, network data, and session activity on every capture.

View all roles See all docs

Resolve complex issues without back-and-forth

Screen recordings with console logs, network data, and session metadata. Handle complex issues without the escalation.

Talk to a HumanGet Started