Screen Recordings that
live inside Zendesk Zendesk

Userplane brings screen recordings into Zendesk.
Close tickets faster with full technical context upfront.

ZendeskAvailable in the
Zendesk App Store
Zendesk ticket sidebar with Userplane recording request

Works with the tools you already use

IntercomIntercom
ZendeskZendesk
CrispCrisp
Help ScoutHelp Scout
SlackSlack
ZapierZapier
FreshdeskFreshdesk
HubSpotHubSpot
JiraJira
LinearLinear
NotionNotion
SalesforceSalesforce
AsanaAsana
ChromeChrome
ClickUpClickUp
DiscordDiscord
FreshchatFreshchat
FrontFront
HappyFoxHappyFox
HiverHiver
Jira Service DeskJira Service Desk
MakeMake
n8nn8n
PlainPlain
PylonPylon
SentrySentry
ZohoZoho
IntercomIntercom
ZendeskZendesk
CrispCrisp
Help ScoutHelp Scout
SlackSlack
ZapierZapier
FreshdeskFreshdesk
HubSpotHubSpot
JiraJira
LinearLinear
NotionNotion
SalesforceSalesforce
AsanaAsana
ChromeChrome
ClickUpClickUp
DiscordDiscord
FreshchatFreshchat
FrontFront
HappyFoxHappyFox
HiverHiver
Jira Service DeskJira Service Desk
MakeMake
n8nn8n
PlainPlain
PylonPylon
SentrySentry
ZohoZoho
01

Designed for Zendesk

A native Zendesk app for screen recordings. Capture logs, network activity, and user context to speed up ticket resolution.

Built for Zendesk tickets

Request recordings inside ZendeskLink recordings to Zendesk ticketsBuilt for Zendesk Support SuiteWorks in sidebar editor and macros
Learn more
Designed for Zendesk
02

Everything you need to debug

From console errors to user steps, every recording include complete session context — so your team can identify root causes instantly.

Full-stack visibility

Inspect console logs and errorsFull network trace for every issueFull view of app and environmentReconstruct sessions step by step
Learn more
Everything you need to debug
03

Privacy-first recording

Mask and redact sensitive data before it reaches your team. Control redaction, manage consent, and stay compliant by default.

Compliant by default

Mask and redact sensitive dataCustomize data redaction rulesCompliance ready out of the boxBuilt in controls for user consent
Learn more
Privacy-first recording
Resources

Zendesk

Quickstart

Getting Started with Zendesk

Set up Userplane in your Zendesk workspace and send your first recording request in minutes.

Recording

How Screen Recording Works

Learn how recordings capture console logs, network requests, and session metadata automatically.

Developer

Developer Installation Guide

Technical guide for installing the Userplane SDK and configuring it for your application.

Integration

Intercom

Resolve Intercom tickets without back-and-forth. Recordings carry console logs, network data, and session activity.

Integration

Slack

Triage customer bugs within Slack. Every screen recording carries console logs, network data, and session activity.

Integration

Chrome Extension

Resolve customer bugs without leaving Chrome. Send a recording link; the replay returns with console, network, and session activity.

View all integrations See all docs

Request screen recordings
right within Zendesk Zendesk

Share recording links from Zendesk and get back a complete replay of the customer's issue.

Talk to a HumanGet Started