Terms of Service

1. Acceptance of Terms

By accessing and using Userplane’s screen recording and customer support platform, you agree to be bound by these terms of service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this service.

These terms constitute a legally binding contract between you and Userplane. By using our services, you represent that you have the legal authority to enter into this agreement on behalf of yourself or your organization.

2. Description of Service

Userplane is a screen recording and customer support platform that provides:

One-click screen recordings with console logs and network data
Customer issue tracking and debugging tools
User step capture and session replay
Error trace recording and analysis
Support team collaboration and customer issue resolution

We reserve the right to modify, enhance, or discontinue any aspect of the service at any time with reasonable advance notice for material changes.

3. License and Access Rights

Subject to your compliance with these terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable license to access and use our screen recording platform for your internal business purposes.

This license includes access to screen recording tools, session replay features, console logs, and network data capture. All rights not expressly granted are reserved by Userplane.

4. User Responsibilities

As a user of Userplane, you agree to:

Use the service in compliance with all applicable laws and regulations, including data protection and privacy laws
Use screen recording features for legitimate customer support purposes only
Obtain proper consent from customers before recording their sessions
Maintain the security and confidentiality of your account credentials
Respect intellectual property rights and third-party rights
Ensure your use of our services complies with applicable legal requirements in your jurisdiction

5. Prohibited Uses

You may not use Userplane for:

Reverse engineering, decompiling, or attempting to derive our source code or algorithms
Gaining unauthorized access to our systems, networks, or other users’ accounts
Introducing malware, viruses, or other harmful technological material
Using automated means to access our services without express written permission
Violating any applicable laws, regulations, or third-party rights
Recording sessions without proper user consent or in violation of privacy laws
Circumventing rate limiting, access controls, or usage restrictions
Distributing non-public features or information to unauthorized third parties

We reserve the right to suspend or terminate access for any suspected violation of these prohibited conduct provisions.

6. Screen Recording Services

Our services include screen recording, session replay, console log capture, and network data collection that help you understand and debug customer issues.

Important: Screen recordings and captured data are provided for customer support and debugging purposes. You are responsible for obtaining proper user consent and complying with applicable privacy laws when using our recording features.

7. Subscription and Payment Terms

In consideration for our services, you agree to pay the subscription fees specified on our website or in your order form. Key payment terms include:

All fees are exclusive of applicable taxes, which are your responsibility
Subscriptions automatically renew for successive terms unless cancelled
You may cancel auto-renewal by providing written notice before the renewal date
We may modify pricing with thirty (30) days’ advance notice
All fees are non-refundable except as expressly provided or required by law
Payment is due within fifteen (15) days of invoice date

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

We implement commercially reasonable technical and organizational safeguards to protect your data, though no method of transmission or storage is completely secure.

9. Service Availability and Support

While we strive to maintain high availability, Userplane is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted service and may perform maintenance that temporarily affects availability.

We will use commercially reasonable efforts to provide advance notice of material changes that may adversely affect your use of our services.

10. Intellectual Property

All intellectual property rights in the Userplane platform, including software, algorithms, recording tools, and analyses, are owned by Userplane or our licensors. You retain ownership of any data you provide to us, subject to our rights to process such data as described in our Privacy Policy.

11. Disclaimers and Warranties

IMPORTANT DISCLAIMERS:

Services “As Is”: Our services, including all screen recording and debugging tools, are provided “as is” without warranties of any kind.
No Accuracy Guarantee: We do not warrant the accuracy, reliability, or completeness of recorded data or captured information.
Recording Quality: Recording quality may vary based on browser, network conditions, and user device capabilities.
Privacy Compliance: You are responsible for ensuring your use of our recording features complies with applicable privacy laws and obtaining proper user consent.

12. Limitation of Liability

LIABILITY LIMITATIONS:

We shall not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, business interruption, or customer satisfaction issues.
Our total liability shall not exceed the amount paid by you during the twelve (12) months immediately preceding the event giving rise to the claim.
We disclaim liability for support decisions or actions taken based on recorded data provided through our platform.

13. Indemnification

You agree to defend, indemnify, and hold us harmless from claims arising from:

Your use of our services in violation of these terms
Your violation of applicable laws or regulations
Any negligent acts, omissions, or willful misconduct by you or your users
Claims that your data infringes third-party rights

14. Term and Termination

This agreement continues until terminated. Either party may terminate:

Immediately upon material breach that remains uncured after 30 days’ notice
Immediately upon insolvency or similar financial distress
You may terminate for convenience with 30 days’ written notice
We may suspend access immediately for non-payment after 15 days’ notice

Upon termination, all rights and licenses cease, and you must discontinue use of our services. Payment obligations and limitation of liability provisions survive termination.

15. Changes to Terms

We may modify these terms at any time. Material modifications will be effective thirty (30) days after notice, while non-material modifications are effective immediately upon posting. Your continued use constitutes acceptance of modified terms.