Get complete visibility
into customer issues

Request screen recordings with console logs and session data. See exactly what went wrong and resolve it on the first contact.

Talk to a HumanGet Started
Userplane screen recording with full technical context

Works with the tools you already use

IntercomIntercom
ZendeskZendesk
CrispCrisp
Help ScoutHelp Scout
SlackSlack
ZapierZapier
FreshdeskFreshdesk
HubSpotHubSpot
JiraJira
LinearLinear
NotionNotion
SalesforceSalesforce
IntercomIntercom
ZendeskZendesk
CrispCrisp
Help ScoutHelp Scout
SlackSlack
ZapierZapier
FreshdeskFreshdesk
HubSpotHubSpot
JiraJira
LinearLinear
NotionNotion
SalesforceSalesforce
01

Know exactly what went wrong

See the exact steps that led to the issue. Every click, scroll, and moment leading up to the problem. Get the full sequence — from first action to point of failure, delivered to you.

See the issue, not a description of it

Skip straight to the root causeFollow step-by-step replayCapture every click and interactionUnderstand every customer issue
Learn more
Know exactly what went wrong
02

Get to the root cause

Every recording includes console errors, network requests and a step-by-step action trail. So you can triage issues with complete context upfront. No additional follow-ups needed.

Everything you need to triage

Console logs and error tracesNetwork request snapshotsStep-by-step user actionsBrowser and device metadata
Learn more
Get to the root cause
03

No context switch needed

Userplane fits into your existing support workflow. Request and review recordings from the sidebar, shortcuts, and macros — without leaving Intercom, Zendesk, or Slack.

Works where you already work

Works with Intercom and ZendeskSupport Slack Messenger nativelyBuilt into your current workflowZero learning curve for teams
Learn more
No context switch needed
04

Built for compliance

Sensitive data gets redacted and confidential fields get blurred automatically. Built-in consent controls — so your team gets full context without any compliance risk.

Compliant out of the box

Automatic PII redactionField-level blurringGDPR & CCPA compliantCustomer consent controls
Learn more
Built for compliance
Resources

Agents

Getting Started

Support Agent Onboarding

Start collecting screen recordings from customers and reviewing sessions inside your help desk.

Recording

How Screen Recording Works

Learn how recordings capture console logs, network requests, and session metadata automatically.

Quickstart

Help Desk Setup

Connect Userplane to your help desk and send your first recording request in minutes.

Role

Support Engineers

Diagnose escalations without back and forth. Each recording carries console logs, network data, session activity, and user steps.

Role

Customer Success

Understand harder to describe issues. Every recording carries console logs, network data, and full session context.

Role

Engineering Teams

Reproduce support issues with screen recordings. Console logs, network data, and session activity on every capture.

View all roles See all docs

Stop guessing what went wrong

Resolve issues on first contact with screen recordings, console logs, network requests, and user steps.

Talk to a HumanGet Started