Request screen recordings
without leaving Intercom Intercom

Userplane embeds screen recording into Intercom.
So your team can understand and resolve support issues faster.

IntercomAvailable in the
Intercom App Store
Userplane screen recording inside an Intercom conversation

Works with the tools you already use

IntercomIntercom
ZendeskZendesk
CrispCrisp
Help ScoutHelp Scout
SlackSlack
ZapierZapier
FreshdeskFreshdesk
HubSpotHubSpot
JiraJira
LinearLinear
NotionNotion
SalesforceSalesforce
AsanaAsana
ChromeChrome
ClickUpClickUp
DiscordDiscord
FreshchatFreshchat
FrontFront
HappyFoxHappyFox
HiverHiver
Jira Service DeskJira Service Desk
MakeMake
n8nn8n
PlainPlain
PylonPylon
SentrySentry
ZohoZoho
IntercomIntercom
ZendeskZendesk
CrispCrisp
Help ScoutHelp Scout
SlackSlack
ZapierZapier
FreshdeskFreshdesk
HubSpotHubSpot
JiraJira
LinearLinear
NotionNotion
SalesforceSalesforce
AsanaAsana
ChromeChrome
ClickUpClickUp
DiscordDiscord
FreshchatFreshchat
FrontFront
HappyFoxHappyFox
HiverHiver
Jira Service DeskJira Service Desk
MakeMake
n8nn8n
PlainPlain
PylonPylon
SentrySentry
ZohoZoho
01

Built for Intercom

Userplane brings screen recordings into Intercom Messenger, so your team can see exactly what went wrong and resolve issues faster. Send one-click recording links that work anywhere.

Native Intercom integration

Request recordings without leaving MessengerNo apps, installs, or extensions requiredRecordings stay linked to the conversationWorks across Inbox, Messenger, and Macros
Learn more
Built for Intercom
02

Console logs, network data, and session details

Each recording includes the full technical context behind what the customer sees — console errors, network activity, and user steps — so your team can get to the root cause faster.

Full technical context

Capture console logs and error tracesGet network activity and request detailsFollow complete session and action trailAccess application state and user context
Learn more
Console logs, network data, and session details
03

Privacy controls built in

Sensitive data is masked before recordings ever leave the customer's browser. Configure exactly what gets captured, enforce consent, and meet compliance requirements with ease.

Private by default

PII masking and confidential field blurringConfigurable redaction rules per domainGDPR and CCPA compliance by designFlexible customer-driven consent flow
Learn more
Privacy controls built in
Resources

Intercom

Quickstart

Getting Started with Intercom

Set up Userplane in your Intercom workspace and send your first recording request in minutes.

Recording

How Screen Recording Works

Learn how recordings capture console logs, network requests, and session metadata automatically.

Developer

Developer Installation Guide

Technical guide for installing the Userplane SDK and configuring it for your application.

Integration

Slack

Triage customer bugs within Slack. Every screen recording carries console logs, network data, and session activity.

Integration

Zendesk

Close Zendesk tickets on first contact. Each request returns a recording with console logs, network data, and session activity.

Integration

Chrome Extension

Resolve customer bugs without leaving Chrome. Send a recording link; the replay returns with console, network, and session activity.

View all integrations See all docs

Resolve support issues faster
right inside Intercom Intercom

Request screen recordings and get back a complete replay of the customer's experience.

Talk to a HumanGet Started