# Userplane

> Resolve support issues without the back and forth

Request screen recordings with console logs, network requests, and session data. Resolve tickets up to 60% faster with full context upfront

No apps, no installs, no browser extensions. Just a simple link.

## How It Works

1. **Share a recording link** — Send your customer a one-click recording link. Works everywhere, no installs needed.
2. **Customer records the issue** — They click the link and record their screen showing exactly what went wrong.
3. **Get full context** — Receive the recording along with console errors, network activity, user steps, and error traces.
4. **Resolve faster** — No more back-and-forth. Get to the root cause faster by seeing the issue through your customer's lens.
5. **No more incomplete handoffs** — Pass complete context to engineers. Logs, repro steps, and recordings — all in one link. No incomplete handoffs.
6. **Privacy-first** — Recordings automatically redact confidential fields. Stay compliant and build confidence with your customers.

## Features

### One click recordings
One-click recording links that works everywhere. No apps, installs, or browser extensions needed. A simple link that lets you capture and replay the issue.

### Complete Issue Context
Capture console errors, network activity, user steps, and error traces with every recording. Get complete visibility into customer issue.

### Native Intercom integration
Best-in-class Intercom integration. Request and receive screen recordings without leaving Intercom. Recordings live where your team works.

### Privacy and security built-in
Automatically blur sensitive data and redact confidential fields. Ensure compliance while building trust with your customers.

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# Pricing

> Simple, transparent pricing. Choose the plan that fits your team. No hidden fees, no surprises. Cancel anytime.

Save 20% with annual billing. Every paid plan includes a 14-day free trial.

| Plan | Price | Best For |
|------|-------|----------|
| Essential | $59/mo ($47/mo annual) | For small teams getting started |
| Starter | $99/mo ($79/mo annual) | For growing teams |
| Scale Up | $249/mo ($199/mo annual) | For scaling teams |
| Enterprise | Custom | For large teams and organizations |

## Plans

### Essential — $59/mo ($47/mo annual)
*For small teams getting started.*

- Up to 15 seats in workspace
- Up to 25 recordings per month
- Unlimited recording links
- Helpdesk integrations

### Starter — $99/mo ($79/mo annual)
*For growing teams.*

- Everything in Essential
- Up to 20 seats in workspace
- Request unlimited recordings
- Console logs, network activity & action replay
- Customize Userplane workspace branding
- Custom data retention policies

### Scale Up — $249/mo ($199/mo annual) — Most Popular
*For scaling teams.*

- Everything in Starter
- Up to 30 seats in workspace
- Request unlimited recordings
- Unlimited screenshots & annotation
- Console logs, network activity & action replay
- Customize Userplane workspace branding
- Custom data retention policies
- Priority support
- Additional integrations (CRM, issue trackers)

### Enterprise — Custom Pricing
*For large teams and organizations.*

- Everything in Scale Up
- Unlimited seats in workspace
- Request unlimited recordings
- Bring your own storage (BYOS) for recordings, screenshots & files
- Console & server logs debugging
- SAML SSO (Okta, Microsoft Entra, etc.)
- Data residency (US/EU)
- Dedicated support

[Request Enterprise access](https://tally.so/r/xXX7Er)

## Feature Comparison

### Workspace

| Feature | Essential | Starter | Scale Up | Enterprise |
|---------|---------|---------|---------|---------|
| Seats included | Up to 5 | Up to 10 | Up to 15 | Up to 30 |
| Maximum seats | Up to 15 | Up to 20 | Up to 30 | Up to 45 |
| Request additional seats | Yes | Yes | Yes | Yes |

### Screen Recordings

| Feature | Essential | Starter | Scale Up | Enterprise |
|---------|---------|---------|---------|---------|
| Recording links | Unlimited | Unlimited | Unlimited | Unlimited |
| Recordings per month | 25 | Unlimited | Unlimited | Unlimited |
| Request sessions | No | Yes | Yes | Yes |
| Replay recordings | Yes | Yes | Yes | Yes |
| Auto-blur sensitive data | Yes | Yes | Yes | Yes |
| Bring your own storage (BYOS) | No | No | No | Yes |

### Screenshots

| Feature | Essential | Starter | Scale Up | Enterprise |
|---------|---------|---------|---------|---------|
| Screenshots | No | No | Unlimited | Unlimited |
| Screenshot annotation | No | No | Yes | Yes |
| Bring your own storage (BYOS) | No | No | No | Yes |

### Files

| Feature | Essential | Starter | Scale Up | Enterprise |
|---------|---------|---------|---------|---------|
| File uploads | No | No | No | Yes |
| Max per file size | - | - | - | 100 GB |
| Bring your own storage (BYOS) | No | No | No | Yes |

### Logs & Debugging

| Feature | Essential | Starter | Scale Up | Enterprise |
|---------|---------|---------|---------|---------|
| Console logs | No | Yes | Yes | Yes |
| Network activity | No | Yes | Yes | Yes |
| Server-side logs | No | No | No | Yes |
| User action replay | No | Yes | Yes | Yes |

### Customization

| Feature | Essential | Starter | Scale Up | Enterprise |
|---------|---------|---------|---------|---------|
| Custom logo | No | Yes | Yes | Yes |
| Remove Userplane branding | No | Yes | Yes | Yes |

### Privacy & Compliance

| Feature | Essential | Starter | Scale Up | Enterprise |
|---------|---------|---------|---------|---------|
| Auto-blur sensitive data | Yes | Yes | Yes | Yes |
| Enterprise-grade compliance | Yes | Yes | Yes | Yes |
| Custom data retention | Yes | Yes | Yes | Yes |
| Data residency (US/EU) | No | No | No | Yes |

### Integrations

| Feature | Essential | Starter | Scale Up | Enterprise |
|---------|---------|---------|---------|---------|
| Helpdesks (Intercom, Zendesk) | Yes | Yes | Yes | Yes |
| CRMs (Salesforce, HubSpot) | No | No | Yes | Yes |
| Issue trackers (Jira, Linear) | No | No | Yes | Yes |
| Automation (Zapier, n8n) | No | No | Yes | Yes |
| API access | No | No | No | Yes |
| SAML SSO (Okta, Microsoft, etc.) | No | No | No | Yes |

### Support

| Feature | Essential | Starter | Scale Up | Enterprise |
|---------|---------|---------|---------|---------|
| Email support | Yes | Yes | Yes | Yes |
| Priority support | No | No | Yes | Yes |
| Dedicated support | No | No | No | Yes |

## Add-Ons

- **Additional recordings**: 50 recordings for $99 · 100 recordings for $149 · 250 recordings for $299
- **Additional seats**: $49 / 5 users

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# Frequently Asked Questions

## General

**How does Userplane work?**
Userplane provides one-click recording links that work everywhere. No apps, installs, or browser extensions needed. Just share a link with your customer, and they can record their screen showing the issue.

**What data does Userplane capture?**
Userplane captures screen recordings showing exactly what your customer experienced. This gives you complete visibility into what went wrong.

**How does Userplane handle sensitive data?**
Userplane automatically blurs sensitive fields and redacts data at source. This means passwords, credit cards, or any other confidential information never reach our servers.

**Do my customers need to install anything?**
No. Userplane works entirely through a simple link. No apps, installs, or browser extensions required.

**What browsers does Userplane support?**
Userplane works on all modern browsers including Chrome, Firefox, Safari, and Edge.

**Can I integrate Userplane with Intercom?**
Yes, Userplane has a best-in-class Intercom integration. You can request and receive screen recordings without leaving Intercom.

**How much does Userplane cost?**
Simple pricing starting at $79/month. No tiers, no quotas, no hidden fees. Month-to-month with no long-term contracts.

**Which plan would work best for my team?**
Starter is a great fit for most teams getting started. For a detailed breakdown of what's included in each plan, take a look at our pricing page.

**Can I try Userplane for free?**
While most teams prefer to start with a paid plan to get the most out of Userplane, we offer a free plan to help customers evaluate Userplane and see if it works for their team.

**Can I request a trial for the paid plans?**
Yes! Every paid plan comes with a 14-day free trial. Cancel anytime.

**Can I add more seats to my plan?**
Absolutely. You can request additional seats via add-ons. New seats are prorated for the rest of your billing cycle, so you never overpay.

**Do you offer custom pricing for larger teams?**
We do! If you have a larger team or specific requirements, reach out and we'll put together a custom quote that fits your needs.

**Are there any cancellation fees or contracts?**
Nope. No contracts, no cancellation fees. Cancel anytime.

**Do I need to contact sales to get started?**
Not at all! You can sign up and start using Userplane right away—no sales calls required. But if you'd like to chat with a human, we're here.

**What kind of support does Userplane offer?**
We provide around-the-clock support with real humans. You can typically expect your first response within 12 hours.

## Pricing & Billing

**How does Userplane pricing work?**
Userplane operates on a straightforward pricing model with a flat rate for all plans. Which means you pay a consistent price month-to-month with no hidden fees, no tiers, no quotas, no hidden fees.

**Can I change plans at any time?**
Yes, you can upgrade or downgrade your plan at any time. When upgrading, you'll be charged the prorated difference. When downgrading, the change takes effect at the start of your next billing cycle.

**What happens when I exceed my recording limit?**
On the Essential plan, once you've used your 25 recordings for the month, you'll need to wait until the next billing cycle or upgrade to a higher plan for unlimited recordings.

**Is there a discount for annual billing?**
Yes! When you choose annual billing, you save 20% compared to monthly billing.

**What payment methods do you accept?**
We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment processor. For Enterprise plans, we also offer invoicing and custom payment terms.

**What does "Bring Your Own Storage" mean?**
Bring Your Own Storage (BYOS) allows you to store your recordings and files in your own cloud storage (like AWS S3) with encrypted credentials. This gives you full control over your data.

**What kind of support is included?**
All plans include email support. Scale Up plans get priority support with faster response times. Enterprise customers receive dedicated support with a named account manager.

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- [Home](https://userplane.io/index.md)
- [Pricing](https://userplane.io/pricing.md)
- [FAQ](https://userplane.io/faq.md)
- [Documentation](https://docs.userplane.io)
- [API Catalog](https://userplane.io/.well-known/api-catalog)
- [OpenAPI Spec](https://docs.userplane.io/openapi.json)
- [Docs for LLMs](https://docs.userplane.io/llms.txt)
- [Blog](https://userplane.io/blog)
- [Help Center](https://userplane.io/help)
- [Roadmap](https://userplane.io/roadmap)
- [Solutions](https://userplane.io/for)
- [Frameworks](https://userplane.io/frameworks)
- [Demo](https://userplane.io/demo)
- [Contact Us](https://docs.userplane.io/support/contact.md)